Amazon launches new technology to support military spouses

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Amazon introduces a tool to help military spouses maintain their careers at Amazon when their partners need to relocate on military orders.

Spouses of military personnel move on average every two and a half years, which is seven times more than spouses of civilians, according to the Department of Defense. Amazon employs more than 45,000 veterans and military spouses in the United States. So when we spoke to military spouses and learned that a family move was the main reason they left their jobs at Amazon, we wanted to help.

“We shouldn’t be losing valuable employees just because they move,” said Beth Conlin, senior manager of military spousal programs at Amazon. “We cannot put military families in a position to choose financial security over service.”

Beth Conlin, Senior Military Spouse Programming Officer at Amazon and Military Spouse.

Conlin, a military wife herself, had to put her own career on hiatus due to military moves. In fact, she has moved eight times in the past 11 years with her husband, who is currently on active duty in the United States military.

“Unemployment of military spouses has exceeded 25% for a decade – and this is what, in many cases, pushes serving military personnel to stop serving,” Conlin said. “It’s exciting to see that Amazon both recognizes the value military spouses bring to the job market and is committed to supporting one of the main hurdles military spouses face when they want to maintain. their career.”

Conlin and his recruiting team began by collecting feedback from the wives of servicemen working at Amazon. They analyzed the data. Then they started to create a new technological solution that would better support the lifestyle of military spouses. The result is a new tool called Project Juno, named after the Roman goddess of the family, which helps employees find new roles at Amazon or maintain their careers after they move.

For Sydney Hoagland, area manager in Garner, North Carolina, the Juno project was instrumental in his recent move. In May 2021, she was working as an area manager in Spartanburg, South Carolina, when she found out her husband would be moving to North Carolina.

Sydney Hoagland, Amazon area manager in Garner, North Carolina and military wife.

“At first it was really intimidating because I didn’t feel like I had someone to talk to who understood what I was going through as a military spouse,” Hoagland said. “But then I heard about Project Juno from other military spouses also working at Amazon. From there they just asked me when I should come to North Carolina and arrange my transfer. to say, it was really as smooth as it gets. ”

Project Juno uses Amazon’s internal global system to manage employee information. In less than five minutes, the tool helps employees enter their new home and their moving schedule. Then the system starts working to find the same or similar job near the employee’s new home. Employees receive an update within 48 hours.

Beatriz McCarragher, currently in Active Reserves in the United States Navy and wife of a serviceman, was an area manager at an Amazon distribution center in Baltimore, Maryland, when her husband was ordered to move to South Carolina in 2020. Amazon helped her find the same. role – just 18 miles from her new home – at an Amazon delivery hub in Wentworth, Georgia.

Beatriz McCarragher, Area manager at an Amazon distribution center in Wentworth, Ga., an active US Navy reservist and wife of a serviceman pose in an official photo with her husband.

“I think one of the things a lot of military spouses don’t realize is that military relocation is very stressful, but when you’re with Amazon they take care of everything,” said McCarragher, who was born and raised in Spain. .

“When I had to move a month and a half before my husband, I didn’t have to worry about the move because Amazon handled everything. And on top of that, I have a lot of support from the army spouses community outside my building. Most businesses just don’t have that, “she said.

Amazon is now recruiting in more than 40 US states at hundreds of sites. Project Juno allows military spouses to see all open roles in their new location, allowing them to have clear ownership and transparency of their transfer.

Penny James, Amazon Operations Program Manager and wife of a serviceman who used Project Juno.

“As Project Juno increases in capacity, I’m just excited to see how many more military spouses we can support with the mobile military lifestyles,” said Conlin. “Amazon is not only committed to hiring military spouses, we are committed to retaining, developing and promoting them.”

Amazon has a long history of supporting the military community and in July announced its commitment to hire 100,000 military veterans and spouses by 2024. If you are a veteran or military spouse interested in joining the company, visit the website. Amazon. guide to employment and opportunitiesfor military personnel and their families.


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